Park Chinois represents the ultimate Chinese fine dining and entertainment restaurant. Located in the heart of Mayfair, Park Chinois is a feast for the senses with its stunning décor and divine attention to detail. With a majestic ambience alongside an eclectic selection of music and vocal performances in an atmosphere of sophisticated, charming elegance, combined with exceptional food quality underpinned by classic fine dining service culture.
We are currently recruiting for a Reservations Agent to join our team. The role is integral to the delivery of the finest events service to our guests. Provide a first class reservations service, whilst maximising revenues to achieve budgeted and forecasted targets. Daily management of internal and external general enquiries and reservations, and email correspondence delivered promptly and efficiently. Review company internal communication and check quality assurance standards. Handling of queries proficiently and ensuring the procedures are managed in a timely manner. Maintaining the Company database and guests profiles regularly ensuring the accuracy of information when managing correspondence. Promoting of the products and services throughout the business whilst educating our guests on current and forthcoming events. Prioritise and manage workloads efficiently and communicate effectively across the departments to ensure information is delivered within the appropriate timelines. Arabic speaking and writing would be advantageous but not essential.
Highly desirable previous systems knowledge of Opentable and Sales force
Proficient in written and spoken English
IT literate, Word, Excel and Outlook
Strong time management and organisational skills,
Confident, professional and welcoming personality
Genuine passion and enthusiasm to learn administrative principles
Flexible to work evenings, weekends and must be eligible to work in the UK
Park Chinois welcomes applications.